ARRL SYSTEMS SERVICE DISRUPTION: DXCC

[IK0ZCW]

While WAS and VUCC applications are being processed, and certificates and endorsement stickers are being mailed, "work is continuing to return the DXCC systems to service", the ARRL announced on 22 August. "DXCC award processing, including the Online DXCC application system, is unavailable at this time. While all DXCC user data is secure and unaffected, we have taken the precautionary measure of keeping the service offline until we can ensure the security and integrity of our networks".

[IK0ZCW]

"The ARRL DXCC System has been returned to service", the ARRL announced on 23 October, "and our staff is again processing applications for credit toward DXCC awards. The queue includes nearly 3,000 award applications submitted via Logbook of The World (LoTW) accounts and mailed paper applications. We are processing the backlog as quickly as possible, and will provide additional progress updates.
For now, the online DXCC application will remain offline. Any new award applications we receive will experience significant delays as we work through the backlog.
As previously reported, LoTW was returned to service on Monday, July 1, 2024. Since then, the system has been processing log uploads with little or no processing delay.
We are grateful for your continued patience and understanding as we continue to make progress on the few remaining services that have required additional attention to bring back online".

[IK0ZCW]

"In October, we reported that the ARRL DXCC System had been returned to service. Since then, over 3,000 DXCC applications have been logged into the DXCC System for processing. It is important to understand that the queue of submitted applications is very large, and has included nearly 6 months of applications for processing. ARRL Awards staff and additional staff and volunteers have been working extended hours and weekends to process applications.
DXCC is ARRL's most popular award. Even while previously submitted applications are being processed, new applications are being submitted and received every day. We continue to appreciate everyone's patience as we process the large queue of submitted applications.
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Application Processing Queue
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DXCC applications enter the DXCC System from one of three sources: from DXCC applications created by users in Logbook of The World (LoTW), from traditional paper applications, and from the Online DXCC Application.
The DXCC System has logged applications received via Logbook of The World from May through October 23, and paper applications received through mid-December. On December 13, the Online DXCC Application was returned to service.
We are currently processing paper applications received in November and December, and applications from LoTW submitted in November.
We have resumed mailing orders for paper DXCC Certificates and endorsement stickers. Over 350 certificates were mailed on December 26.
The easiest way to determine if your DXCC application has been processed is to review your LoTW account (https://lotw.arrl.org/). From the Award Account Menu, select Account Status. The "Awarded" column will reflect those QSOs that have been awarded to you after your application(s) has been fully processed.
We appreciate your continued patience as we work to return to normal processing times. Our team is committed to ensuring that all applications are handled as quickly and efficiently as possible. Thank you once again for your understanding and support during this time".
[Source: ARRL, 27 December 2024]